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Salesforce Guided Engagement

Salesforce Guided Engagement

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SALESFORCE FLOW FOR SERVICE

Supported Apps Channels and Objects
Example Use Case
Implementing the Example
Enhance the User Experience
Show Recommendations
Resume Paused Flows
Pin Steps
Complete Mandatory Steps
Hide Remove Option
Find Another Action
View Action History
Considerations

CREATE ACTIONS TO SHOW

ASSOCIATE ACTIONS WITH RECORDS

CUSTOMIZE PAGES WITH THE COMPONENT

INTEGRATE WITH CHAT

INTEGRATE WITH OPEN CTI

OTHER RESOURCES

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