Salesforce Questions Portal Implementation Guide

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Introduction to Chatter Answers
What is Chatter Answers
Chatter Answers Terminology
Planning Your Chatter Answers Implementation
Choosing a Chatter Answers Community Model
Chatter Answers Implementation Planning Questions
Setting Up Chatter Answers
Enable Chatter Answers
Creating and Editing Zones
Assigning Data Categories to Chatter Answers
Setting Up Chatter Answers Users
Configuring a Customer Portal for Chatter Answers
Configuring Portal Users for SelfRegistration to Chatter Answers
Configuring Email Notifications for Chatter Answers Users

Setting QA Tab Visibility

Implementation Tips and Best Practices
Escalating a Question to a Case in Chatter Answers
Troubleshooting Chatter Answers Setup
Customizing Chatter Answers
Managing Chatter Answers
Reporting on Chatter Answers
Managing Chatter Answers User Reputations
Index