Service Presence Administrators
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First things first !
To download this implementation guide, click the download button below.
If you need more information about the implementation guide, you can read the Table of Contents below.
Route Work with OmniChannel
Understand the Details of the Routing Lifecycle
Choose Your Routing Destination
Configure Your Routing Rules
Prioritize with Interruptible Capacity
Set Up OmniChannel
Compare Standard and Enhanced OmniChannel
Guided Setup Flow for Routing Cases with OmniChannel
Enable OmniChannel
Create Service Channels
Add the OmniChannel Component to an App
Set Up Omni Supervisor
Set Up Agents
Set Up Queues
Create Custom Report Types for OmniChannel
Access OmniChannel Setup Home
Migrate from Legacy Live Agent to OmniChannel for Chat
Test Your OmniChannel Implementation
