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Api Cti

Api Cti

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Chapter Get Started with Open CTI

Why Your UI Matters

Open CTI Method Parity

Other Voice Solutions
Customize Functionality

Open CTI Support Policy

Backward Compatibility

API Support

Chapter Call Center Definition Files
Call Center Definition File Format
Required Elements and Attributes
Optional Elements and Attributes
Specify Values for item Elements
Sample Call Center Definition File

Chapter Working with Open CTI

Connect to Open CTI

Demo Adapter

Open CTI and Security

Asynchronous Calls

Sample HTML Page

Work with Canvas
Work with Console APIs
Best Practices
Chapter Methods for Lightning Experience
disableClickToDial for Lightning Experience
enableClickToDial for Lightning Experience
getAppViewInfo for Lightning Experience
getCallCenterSettings for Lightning Experience
getSoftphoneLayout for Lightning Experience

High Velocity Sales HVS Methods for Lightning Experience

isSoftphonePanelVisible for Lightning Experience
notifyInitializationComplete for Lightning Experience
onClickToDial for Lightning Experience
onNavigationChange for Lightning Experience
refreshView for Lightning Experience
runApex for Lightning Experience
saveLog for Lightning Experience
screenPop for Lightning Experience
searchAndScreenPop for Lightning Experience
setSoftphoneItemIcon for Lightning Experience
setSoftphoneItemLabel for Lightning Experience
setSoftphonePanelHeight for Lightning Experience
setSoftphonePanelIcon for Lightning Experience
setSoftphonePanelLabel for Lightning Experience
setSoftphonePanelVisibility for Lightning Experience
setSoftphonePanelWidth for Lightning Experience
Common Error Messages for Lightning Experience Methods
Chapter Methods for Salesforce Classic
Methods for Salesforce Application Interaction
getPageInfo for Salesforce Classic
isInConsole for Salesforce Classic
isVisible for Salesforce Classic
notifyInitializationComplete for Salesforce Classic
onFocus for Salesforce Classic
onObjectUpdate for Salesforce Classic
refreshObject for Salesforce Classic
refreshPage for Salesforce Classic
refreshRelatedList for Salesforce Classic
reloadFrame for Salesforce Classic
runApex for Salesforce Classic
saveLog for Salesforce Classic
screenPop for Salesforce Classic
searchAndGetScreenPopUrl for Salesforce Classic
searchAndScreenPop for Salesforce Classic
setVisible for Salesforce Classic

Methods for ComputerTelephony Integration CTI

disableClickToDial for Salesforce Classic
enableClickToDial for Salesforce Classic
getCallCenterSettings for Salesforce Classic
getDirectoryNumbers for Salesforce Classic
getSoftphoneLayout for Salesforce Classic
onClickToDial for Salesforce Classic
setSoftphoneHeight for Salesforce Classic
setSoftphoneWidth for Salesforce Classic
Chapter Other Resources

Open CTI Typographical Conventions

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