in implementation guides ~ read.
Eci Amazon Connect Guide

Eci Amazon Connect Guide


First things first !
To download this implementation guide, click the download button below.
If you need more information about the implementation guide, you can read the Table of Contents below.


Configure Amazon Connect with Einstein Conversation Insights
Log In as the Integration User
Set Up Amazon Connect Settings
Identify Users as Call Owners
Add Amazon Connect Named Credentials
Set Up the Connected App

Add ECI as an Authorized Provider

Set Up the Salesforce Site

Add ECI Named Credentials

Assign the Guest User Permission Set
Make Phone Calls with Amazon Connect