Live Agent Dev Guide

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Chapter About This Guide
Chapter Prerequisites

Chapter API Versions

Chapter Customize Deployments with the Deployment APIs
Create Deployments
Log Deployment Activity with the Deployment APIs
enableLogging
Customize Your Chat Window with the Deployment APIs
setChatWindowHeight
setChatWindowWidth
Customize Chat Buttons with the Deployment APIs
showWhenOnline
showWhenOffline
addButtonEventHandler
startChat
startChatWithWindow
Corresponding Calls for Chat Buttons
Find and Create Records Automatically with the Deployment APIs
addCustomDetail
findOrCreate
setName
Search for Knowledge Articles with the Deployment APIs

Find and Create Records Deployment API Code Sample

Customize Automated Chat Invitations with the Deployment APIs
setCustomVariable
rejectChat
addButtonEventHandler
Automated Chat Invitation Code Sample

Deployment API Code Sample

Agent
Find and Create Records Automatically with the PreChat APIs
findOrCreatemap
findOrCreatesaveToTranscript
findOrCreateshowOnCreate
findOrCreatelinkToEntity
findOrCreatedisplayToAgent

Find and Create Records PreChat API Code Sample

Access Chat Details with the PreChat APIs
preChatInit
PreChat Form Code Sample
Chapter Implement a Custom Chat Window Using Visualforce
Chat Visualforce Components
Chat Visualforce Components Code Sample
Chapter Use PostChat to Wrap Up the Chat Interaction with Your Customer
PostChat Code Sample
Chapter Set Up DirecttoAgent Chat Routing with the Deployment APIs