Oem User License Comparison Tipsheet
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OEM USER LICENSE COMPARISON
OEM User License Guide
Learn about the license types that are available to OEM partners
License Types and Availability
These licenses are available for resale to new and existing OEM partners
Internal User Licenses
OEM EmbeddedA contractually restricted Enterprise Edition Platform license
OEM Embedded AdminA contractually restricted Enterprise Edition Salesforce admin license thats required on all initial orders
Its used to configure and administer the OEM application This license prohibits providing access to or use of any CRM functionality
Prohibitions include but arent limited to create read update and delete CRUD on Leads Opportunities Cases Solutions Forecasts
and Campaigns
External User Licenses These licenses can be assigned to external users only
Commerce PortalCustom digital experiences to engage any external stakeholder including Brand Engagement and Customer
Loyalty
Customer CommunityBusinesstoconsumer experiences well suited for communities with large numbers of external users who
need access to Salesforce Knowledge
Customer Community PlusSimilar to the Customer Community license with more storage access to reports and dashboards and
advanced sharing
Partner CommunityBusinesstobusiness experiences for users who need access to sales data where the OEM partners solution
allows access to Sales objects Partner Community licenses cant be used with person accounts
Licenses sold by OEM partners can only be used to access the partner solution To extend the partner solution end users can create
access and use up to more custom objects per solution These custom objects can only be used with the partner solution
These tables list object access user permissions and features and org limits for the OEM Embedded user license types For external user
licenses limits and CRUD access information refer to Experience Cloud User Licenses
These symbols are used in the tables
Included in license
Available as an addon for a fee
CCreate access to the object
RRead access to the object
UUpdate access to the object
D Delete access to the object
Note This release is in preview Features described in this document dont become generally available until
the latest general availability date that Salesforce announces for this release Before then and where features
are noted as beta pilot or developer preview we cant guarantee general availability within any particular
time frame or at all Make your purchase decisions only on the basis of generally available products and
features
Last updated March
OEM User License Comparison
OEM User License Guide
Objects
Object Accessed
OEM Embedded
Accounts
CRUD
Activities
CRUD
Tasks
CRUD
Calendar Events
CRUD
Contacts
CRUD
Content
CRUD
Contracts
CRUD
Documents
CRUD
Ideas
CR
Individual
CRUD
Knowledge
R
Orders
CRUD
Products Price Books
CRUD
ISV Custom Object
CRUD
With the Orders Platform permission set license PSL available to OEM partners only administrators can give the users who have
Salesforce Platform user licenses access to Contracts Products Price Books and Orders Orders functionality is automatically available
to all licenses except the Salesforce Platform licenses which explicitly require the new PSL to grant access
User Features
User Feature
OEM Embedded
Console
Analytics CRM Analytics
Create Knowledge Articles
Salesforce Mobile App
Offline
Flows and Process Builder
Approval Process
OEM User License Comparison
OEM User License Guide
User Feature
OEM Embedded
Original Territory Management
Enterprise Territory Management
Original Territory Management was retired for all customers in the Summer release Users cant access the original territory
management feature or its underlying data We encourage you to migrate to Enterprise Territory Management For more information
refer to the Original Territory Management Module Retirement article
User Permissions
User Permission
OEM Embedded
Account Teams
Advanced Sharing
Chatter
Custom Profiles
Custom Permission Sets
Einstein Search
Customize Reports
Customize Dashboards
View Dashboards
Identity
Org Allows Custom Profiles and Page
Layouts
Org Allows Record Types
Send Email
Submit Workflow Approvals
Unlimited Next Best Action Strategy
Executions
Custom Tabs Limit
Custom Objects Limit
OEM User License Comparison
OEM User License Guide
To view a dashboard the running user of a dashboard must be a Salesforce Platform user Dashboards using the Salesforce Platform
administrator as the running user arent viewable by other Salesforce Platform license types
Next Best Action requests made by users with this permission arent counted against the monthly entitlement
The limit of custom objects applies to the primary solution offering End users can create and access up to more custom
objects These custom objects must be within the scope of and used only with the partner solution
Storage Limits
For new accounts the OEM Embedded Admin license comes with an Enterprise Edition org If the customer has an Unlimited Edition
UE org the partner places the order as usual The Partner Operations team provisions the appropriate OEM Embedded UE license on
behalf of the partner The partners OEM Embedded contractual terms apply to the provisioned OEM Embedded UE license Peruser
storage limits are governed by the UE license allocations
Additional Org Limits Added Per
User
OEM Embedded
Data Storage
MB
File Storage
GB
For data storage each OEM Embedded org is allocated a minimum of GB For example an OEM Embedded org with users at
MB per user receives MB plus GB or GB total data storage An OEM Embedded org with users receives GB because
users multiplied by MB per user is GB
For file storage each OEM Embedded org is allocated a peruser limit multiplied by the number of users in the org plus a perorg allocation
of GB For example an OEM Embedded org with users receives GB of file storage or GB per user multiplied by users
plus GB
For data and file storage limits for other Salesforce editions refer to Data and File Storage Allocations
API Limits
The OEM Embedded Admin license comes with an Enterprise Edition org and OEM Embedded provides a Platform license
Salesforce Edition
API Requests Calls Per License Type Total Requests Calls Per Hour Period
OEM Embedded
number of licenses x calls per license type
Limits are enforced against the aggregate of all API calls made to the org in a hour period Limits arent on a peruser basis When an
org exceeds a limit all users in the org can be temporarily blocked from making calls Calls are blocked until usage for the preceding
hours drops below the limit
For Enterprise Edition org API limits including API limits with External User licenses refer to API Request Limits and Allocations
Considerations for Government Cloud Plus Customers
Keep these considerations in mind when you work with Government Cloud Plus customers
If you sell to a Government Cloud Plus customer additional fees and restrictions apply For details contact your Partner Account
Manager PAM
OEM User License Comparison
OEM User License Guide
Only Services that are included in the Government Cloud Plus Products list can be resold to Government Cloud Plus Customers This
list is updated from time to time and is available on Salesforces Agreements and Terms page
To identify a Government Cloud Plus customer check the Salesforce instance where their org resides The instance is listed on the
customers license record in the License Management App LMA After you determine the instance where their org resides compare
it with the Government Cloud Plus instances on Salesforce Help
Legacy License Types
These licenses arent available to new partners but can be resold by existing partners who have already contracted to resell them These
licenses can be assigned to external users only
ISV PortalAn Authenticated Website license with basic data sharing options Manual sharing to user and participation in sharing
groups arent permitted Users can only log in via Salesforce Platform Sites An ISV Portal license is best used when projected user
volumes exceed
ISV Portal with SharingA Customer Portal Manage Custom license with full sharing capabilities Users can log in only via Salesforce
Platform Sites This license is best used when projected user volumes are under and granular security access is required
