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Salesforce Answers Implementation Guide

Salesforce Answers Implementation Guide


First things first !
To download this implementation guide, click the download button below.
If you need more information about the implementation guide, you can read the Table of Contents below.


Introduction to Answers
Planning Your Implementation
Enabling Answers
Creating Categories for Your Answers Community
Assigning Data Categories to Answers
Restricting Access to Categories
Creating Validation Rules to Prevent Offensive Language
Enabling EscalatetoCase on Questions
Enabling Answers in Your Customer Portal
Enabling Answers in Your Partner Portal
Enabling Answers in Your Salesforce Site