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Salesforce Case Implementation Guide

Salesforce Case Implementation Guide

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Case Management Overview
Setup
Customizing Fields
Customizing Case Page Layouts
Creating Email Templates
Defining Assignment Rules
Setting Up AutoResponse Rules
Setting Case Escalation Rules
Capturing Cases from Your Website
Capturing Cases from Customer Emails
Customizing the Case Sharing Model
Setting Up Case Teams
Feature Rollout
Case Process Overview
Tips for Training Users
Key Reports
Index

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