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Salesforce Guided Engagement

Salesforce Guided Engagement

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Lightning Flow for Service
Supported Apps Channels and Objects
Example Use Case
Implementing the Example Use Case
Enhance the User Experience
Resume Paused Flows
Pin Steps
Complete Mandatory Steps
Hide Remove Option
Add Actions
Access the Guided Action History
Considerations
Implementation Checklist
Create Flows
Associate Flows with Records
Using a Deployment
Using Process Builder

Using SOAP

Using Apex
Customize Pages with the Component
Integrate with Live Agent

Integrate with Open CTI

Other Resources

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