Salesforce Solutions Implementation Guide
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If you need more information about the implementation guide, you can read the Table of Contents below.
Solutions Overview
Setup
Choosing a Solution Manager
Enabling HTML Solutions
Customizing Fields
Enabling Suggested Solutions
Defining Solution Processes and Record Types
Customizing Solution Page Layouts
Customizing Solution Search Layouts
Creating Email Templates
Creating Solution Categories
Automate Solution Workflow
Setting Up Multilingual Solutions
Importing Solutions
Enabling Public Solutions
Enabling a SelfService or Customer Portal
Feature Rollout
Solution Process Overview
Training Users to Create Solutions
Training Solution Managers to Review Solutions
Key Reports
Index
