First things first !
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OmniChannel for Administrators
Guided Setup Flow
Set Access to Presence Statuses
Add the OmniChannel Widget to the Salesforce Console
Add the OmniChannel Utility to a Lightning Console App
Test Your OmniChannel Implementation
Use OmniChannel with Your Existing Chat Implementation
SkillsBased Routing for OmniChannel
Use External Routing
each field value is the highest priority