Service Presence Developer Guide
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If you need more information about the implementation guide, you can read the Table of Contents below.
Chapter OmniChannel Developer Guide
OmniChannel Objects
OmniChannel Metadata API Types
OmniChannel Components for the Salesforce Console
Lightning Console JavaScript API
Salesforce Console Integration Toolkit
External Routing for OmniChannel
Technical Architecture and Process
Integrate External Routing
Expected Behavior
Troubleshooting
Index
