Service Presence Developer Guide
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Chapter OmniChannel Developer Guide
Set Up OmniChannel Objects
AgentWork
AgentWorkSkill
OmniSupervisorConfig
OmniSupervisorConfigAction
OmniSupervisorConfigGroup
OmniSupervisorConfigProfile
OmniSupervisorConfigQueue
OmniSupervisorConfigSkill
OmniSupervisorConfigUser
PendingServiceRouting
PresenceConfigDeclineReason
PresenceDeclineReason
PresenceUserConfig
PresenceUserConfigProfile
PresenceUserConfigUser
QueueRoutingConfig
QueueSobject
ServiceChannel
ServiceChannelFieldPriority
ServiceChannelStatus
ServicePresenceStatus
ServiceResource
SkillRequirement
UserServicePresence
OmniChannel Metadata API Types
OmniChannel Objects for the Salesforce Console
OmniChannel Objects for the Salesforce Console Integration Toolkit
OmniChannel Objects for the Lightning Console JavaScript API
External Routing for OmniChannel
Technical Architecture and Process
Integrate External Routing
Expected Behavior
Troubleshooting
