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Service Presence Developer Guide

Service Presence Developer Guide

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Chapter OmniChannel Developer Guide

OmniChannel SOAP API Objects

AgentWork
OmniSupervisorConfig
OmniSupervisorConfigGroup
OmniSupervisorConfigProfile
OmniSupervisorConfigUser
PendingServiceRouting
PresenceConfigDeclineReason
PresenceDeclineReason
PresenceUserConfig
PresenceUserConfigProfile
PresenceUserConfigUser
QueueRoutingConfig
ServiceChannel
ServiceChannelStatus
ServicePresenceStatus
UserServicePresence
OmniChannel Objects for the Salesforce Console
OmniChannel Objects for the Salesforce Console Integration Toolkit

OmniChannel Objects for the Lightning Console JavaScript API

External Routing for OmniChannel
Technical Architecture and Process
Integrate External Routing
Expected Behavior
Troubleshooting

The number of seconds set for push timeout is returned when push timeout isnt enabled

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