Social Customer Service Impl Guide

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WELCOME TO SOCIAL CUSTOMER SERVICE

Social Customer Service

ADMINISTER SOCIAL CUSTOMER SERVICE

Administer Social Customer Service
Set Up Social Customer Service
Enable Social Customer Service
Add Social Accounts to Social Customer Service
Configure Inbound Social Posts
Assign Social Customer Service Agents
Set Feed Tracking
Social Customer Service Setup Options
How to Reconnect a Social Account
Enable Social Post Approvals
Enable Moderation for Social Customer Service
Enable Service Post Reply Without a Case
Create the Social Action Interface
Format Case Content from Social Posts
Modify the Default Apex Class
Default Apex Class Process
Default Apex Class Reference
Apex Tests for the Default Apex Class
Data Populated into Social Objects for Social Customer Service
Default Apex Class History

Social Action Tips
Manage Social Posts
Manage Social Personas