First things first !
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If you need more information about the implementation guide, you can read the Table of Contents below.
CTI TOOLKIT VERSIONS TO DEVELOPER
The CTI Toolkit Versions to Developer Guide and the CTI Toolkit Version Developer Guide are both retired
CTI Toolkit also known as the Desktop CTI is retired The CTI Toolkit is no longer supported and adapters built on the CTI Toolkit dont
work To continue using CTI functionality migrate to Salesforce Open CTI
Work with your CTI vendor or partner to create an Open CTI implementation See the Open CTI Developer Guide HTML PDF
Last updated April