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Service Presence Developer Guide

Service Presence Developer Guide


First things first !
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If you need more information about the implementation guide, you can read the Table of Contents below.


Chapter OmniChannel Developer Guide
OmniChannel Objects

OmniChannel Metadata API Types

OmniChannel Components for the Salesforce Console

Lightning Console JavaScript API

Salesforce Console Integration Toolkit
External Routing for OmniChannel
Technical Architecture and Process
Integrate External Routing
Expected Behavior